Legal Information

Terms & Conditions

This Terms & Conditions has been updated on March 30, 2021.

These General Terms and Conditions of Use, Terms of Purchase govern the use of the website, a domain belonging to the company. LUCIENT CORPORATE GROUP (hereinafter, LUCIENT) with address for notification purposes at Calle Italia nº 22, 03003 Alicante – Spain.

I. Acess to the website

Through its website, LUCIENT offers information about its products and offers the possibility to purchase them. Due to the content and purpose of the Website, persons wishing to benefit from its services (hereinafter referred to as a “Customer”) must have the status of “Customer”, which they acquire by completing the registration form and following the steps that will subsequently be communicated to them by e-mail. The condition of “Customer”, implies the adherence to the Conditions of Use the version published at the time of access to the Website.

In any case, there are pages on the Website that may be accessed by individuals or legal entities that do not register or proceed to buy a product (hereinafter, “Users”). In this sense, the Users that visit these sections of the Website accept to being subjected to the terms and conditions covered by these General Terms to the extent that they may be applicable.

Access to the website and/or certain sections therein may require the use of passwords. You, the user, will be responsible for keeping these passwords safe. Naturally, you can change them at any time. However, the number of attempts to access the Website and/or certain sections of it may be limited with the aim of preventing any fraudulent use of said codes. Please inform us of any fraudulent use that you become aware of. In the event of breach of the rules established in these Terms, we reserve the right to suspend your access. The additional responsibilities for accessing and using the internet are still your obligation.

II. Intellectual & Industrial Property

The client and/or user acknowledges and accepts that all the commercial brands, commercial names or logos, content, all the intellectual and industrial property rights and/or any other element that may appear on the websites (including are the sole property of Lucient Corporate Group and/or third parties, with the exclusive right of using them for commercial purposes. Under no circumstances does access to the website involve any type of delivery, transfer, license or concession, in full or in part, to such rights unless expressly stated otherwise.

In accordance with what is set forth in the previous paragraph, the users of this website are forbidden from reproducing, copying, transferring, distributing, modifying, or making any other partial or full use of the information and content of this website without prior permission in writing from LUCIENT.

LUCIENT is the owner of the elements that are contained in the graphic design of its website, menus, HTML code, text, brands, logos, colour schemes, buttons, images, graphics and all the content on the website, the layout and presentation of its content or, in any case, it possesses the corresponding authorization to use said elements.

The content of this website cannot be partially or wholly reproduced, nor can it be transmitted or registered by any information recovery system in any way or by any means without prior authorization in writing from said Company.

Therefore, the user undertakes to use this website, its content and its services correctly and diligently, in accordance with the law, ethics, good practice and customs, public order, good will and these general terms of use with scrupulous respect to the intellectual property rights corresponding to LUCIENT.

The user is strictly forbidden from using the website for purposes which are illegal, prohibited and damaging to the rights of third parties or which could cause damage to the brand’s image or LUCIENT’s reputation in any way.

The user will be responsible for the entire nature of the damages that LUCIENT may suffer as a result of breach of any of the obligations that they are linked to due to the application of these terms. In this sense, LUCIENT reserves the right to initiate legal actions in the defense of its rights.

III. Information on the Website

A) Personal Data

We may gather personal data related to you, particularly when you:

  • subscribe to a service or newsletter
  • download contents
  • log in
  • send us an email or form
  • attend trainings or events organized or delivered by us
  • respond to an email, survey or study

Your personal data will be recorded on our systems for market research, marketing and other marketing or sales related purposes. Your personal data will not have an expiry date apart from the data taken from subscriptions to our NEWSLETTER, which, if you are inactive, will be deleted after three years. In accordance with the applicable law and regulations, you will have the right to access, correct and delete any information that may be related to you.

You may exercise this right at any time by sending us a notification and attaching a copy of your identification to the following address: dpo at

For any further information about personal data processing, please see our Privacy Policy which can be found at the bottom of this Website.

B) Payment Methods for our Training and/or Services

All the courses on this website are shown WITHOUT tax; taxes will be included during the payment process as required.

In some cases, the registration and payment processes will only be available through our learning members. It will be made clear which ones are available through members; Lucient will not be responsible for any sale outside of Lucient’s websites (which only include, Lucient’s on-demand site and the Arlo platform).

The process is simple for regular public training:

  1. Visit
  2. Once you choose the event/class that you would like to go to, you will be taken to an external page within the Arlo platform.
  3. If you would like to request more information or need the registration link, fill in the form and click on “send”.
  4. When you send it, you will be redirected to a “Thank you” page and you will receive the registration link and other information in your email inbox.
  5. If you are ready to register and officially register, then click on the link provided in the email and follow the steps.
  6. As soon as the order has been made, you will be signed up to the course.
  7. You will receive an email with the information about your class and a welcome email with more instructions.

For private consultations:

  1. You will find a button/form to fill in.
  2. Someone from the Lucient team will get in contact with you to help you with the other requirements that you or your company may have.

For on-demand courses:

  1. Lucient’s on demand platform will not be accepting any more registrations.
  2. The platform will be accessible for registered users until February 28, 2024. The platform will then be shut down and no longer accessible to users from that date onwards.

Ondemand support hours: business days (Monday-Friday) 9:00h-17:00h CEST.

C. Cancellation Policy

If a student is unable to attend or decides to cancel a class, a reschedule will be available, if there is another class available to attend in a convenient location for the student within the next 12 months (if the price of the new class is higher, we will respect the price paid by the student). If there is no reallocation provided by Lucient, the student will be fully refunded if the cancellation was made known to Lucient not later than 14 days before the start of the class. Otherwise, the price is not refundable.

On-demand training is non-refundable.

IV. Cookies

Cookies are small files that stay on your device while you browse the website (such as the pages searched for, the date and time of such access, etc.) and which can be read whenever you access this website (hereinafter referred to as “Cookies”).

LUCIENT may install cookies on the User’s computer for the purpose of adding functionality to access/navigate through our website.

The User is reminded that they must accept our Cookies Policy in order to install them and to thus benefit from all the functionalities of our website. Functional cookies are installed by default, however, and your express and informed consent is requested for our remaining cookies.


V. Modification to the Website and Terms of Use

We may modify the content and the information on the website, as well as the Terms and Conditions; this may be to specifically comply with new applicable legislation and/or regulations and/or to improve the website.

Any changes will be notified to you through the website before they become effective under these Terms and Conditions. Unless the modification requires your express approval, your continued use of the website will be deemed to be your acceptance of the new Terms and Conditions.

VI. Responsibility

We will make every effort to maintain access to the website and its content at all times. However, we are unable to ensure the website’s permanent accessibility and availability.

In fact, we may be asked to temporarily suspend access to all or part of the website perhaps for technical maintenance purposes.

It should also be noted that the internet and IT or telecommunications networks are not free from errors and there may be interruptions or failures. We are unable to offer any guarantees in this sense and, therefore, we will not be held responsible for any damage that may be related to the use of the internet and IT or telecommunications networks, including, among others:

  • Poor transmission and/or reception of data and/or information via the internet
  • Any external intrusion or IT viruses
  • Any receiver device or communication networks that fail
  • Any malfunctioning of the Internet that may hinder the correct performance of the website.

Finally, our liability will be limited to direct damage, excluding any other damage or loss of any kind. More specifically, any indirect damage without limitation with any loss of earnings, income or good will.

VII. Applicable Legislation and Juristiction

The LUCIENT website complies with the general standards in force, including Regulation (EU) 2016/679, as well as Administrative Code 34/2002 of 11 July regarding Information Society Services and E-Commerce.

In the event of any dispute or conflict that may arise in relation to the websites, Spanish law will be applicable and the Courts of Spain will be responsible for resolving any legal issues. The parties expressly waive any other jurisdiction that they may avail themselves of.

If you have any doubts, please let us know via email at dpo at